WELCOME TO THE ARCACHON HOSPITAL

The Arcachon Hospital complex must provide all the information requested to each hospitalized person.
A professional group of the establishment, made this reception booklet to facilitate your hospital stay.
Competences of 500 health professionals and the medical equipment of the hospital complex of Arcachon represent a potential entirely dedicated to the care and the comfort you deserve.
By filling in the exit questionnaire which will be given to you, you will be able to make us share your remarks and suggestions. The analysis of your satisfaction will enable us to improve our services within our quality management system.
In Association to the whole of The Arcachon hospital staff, I wish you a pleasant stay and a prompt recovery.

SPECIALITIES

The hospital complex shelters medical and surgical specialities (care in cardiology, gynaecology, obstetrics, pediatry, internal medicine, neurological medicine, physical therapy and post op orthopedic surgery recovery, digestive surgery, gastro-enterology and anaesthesia - reanimation), as well as a technical plateform which makes it possible to deal with urgencies (UPATOU, SMUR) inluding a medical imagery unit with a recent scanner, a biology laboratory, a pharmacy for internal use and a sterilization unit

INTERPRETERS

It is possible to have an interpreter attending, you may ask for the head nurse in your ward, a nurse or at the reception.

DOCUMENTS REQUIRED FOR A VISIT OR A HOSPITALIZATION

- ID card, passport
- Insurance card
For European Union members :
- The european Health Card (C. E. A. M.) or Document E111.
- health record (eventually)
- blood group card.
For non European communities, not working in France :
- An agreement between your country of origin Health care system or private insurance, or from your embassy.

EXPENSES

The admission services will inform you in regards to the expenses you will be accounted for.

CLOTHING AND BATHROOM REQUISITES

All the linen you will need during your stay is not provided by the hospital. You are requested to bring your personal effects and objects (towels, toilet gloves, slippers, tooth brush, razor, etc...), except in the Intensive care Unit where you will be specified the necessary effects needed for your entry in the ward.
The personal linen is not maintained by the hospital staff.

BELONGINGS

We advise you not to bring money or any valuable articles. But if necessary, a safe is available for deposits in the Hospital's Financial Service. A receipt will be issued.
Certain valuables will be transfered on fridays at the Arcachon Tax Office.
The withdrawal procedure is indicated on the receipt. (remember to carry identity papers, or a procuration from the member of your family or to the Establishment mail staff, etc...).

YOUR DEPARTURE

You can only leave the Establishment with the agreement of the Unit's Chief doctor, alone responsible for you health at the time of your leave.
Without the Unit's Chief Doctor's agreement, it will be necessary to sign a discharge of responsibility and transport will be at your charge.
Before leaving the Establishment, you (or your family) must present yourselves at the Unit's Office, then at the Admission's Services for the administrative formalities.
Last but not least, you may present yourself :
- at the reception to pay for the television service, and return the remote control against your guarantee cheque.
- to the Hospital's Financial Services or the Arcachon Tax office in order to retreive your valuables.

220 Volts is used in France.

According to the law of July 6, 1992, the responsibility for the Establishment cannot be held in the event of disappearance or deterioration in regards to the objects which have been entrusted.